Off-Exchange

Our return from exchange program supports retirees with moving from an individual Medicare product to a group Medicare retiree benefits product. Plan sponsors gain more value from their retiree benefits plans while reducing administrative burden, and members get dedicated, hands-on support from our Advocates who walk them through the entire process.

Off-Exchange

Our return from exchange program supports retirees with moving from an individual Medicare product to a group Medicare retiree benefits product. Plan sponsors gain more value from their retiree benefits plans while reducing administrative burden, and members get dedicated, hands-on support from our Advocates who walk them through the entire process.

Driving Value for Plan Sponsors

As the leader in Retiree Benefit Management solutions, we know what it takes to enhance the experience and outcomes for group plan sponsors. We understand your distinct needs and are here to help you design, implement, manage and administer group retiree benefits – all while driving material cost savings and significantly reducing administrative burden.

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Learn how you can:

Reduce costs

Save time

Remove plan risk

Improve retiree health & wellbeing

Learn How We’re Enhancing Labor Union Retiree Benefits

Events, In-person

May 15, 2024

Texas Municipal Human Resources Association Annual Conference

Recent News

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Events, In-person

May 15, 2024

New England Employee Benefits Council Conference

Events, In-person

May 29 - June 1, 2024

Florida City and County Management Association Annual Conference

Events, In-person

May 19 - 21, 2024

Maryland Association of School Business Officials Conference

Events, In-person

May 8 - 10, 2024

Texas Municipal Human Resources Association Annual Conference

Recent Case Study

The Successful Partnership Between Bolton Health & RetireeFirst in Enhancing Retiree Healthcare

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Find the Path to Better Benefits and Experiences

We specialize in helping public sector plan sponsors safeguard and enhance retiree health benefits while reducing your costs and time spent. Our proprietary partnerships with major national carriers, regional health plans, and TPAs mean you’ll have access to the most robust offerings and rates. More importantly, you can focus on other priorities knowing our experts are handling the administrative responsibilities and your retirees are in good hands with our Advocates throughout their benefits journey.

We simplify the Medicare retirement benefits landscape to preserve and enhance retiree benefits, deliver a stress-free experience, and improve outcomes.

With our comprehensive solutions, industry-leading NPS score, and people-centric approach, we’re the only partner that can dramatically reduce costs and increase member satisfaction at the same time.

Medicare Plan Design

We understand the challenges plan sponsors face are unique to their retiree population. Our team of licensed and highly-trained Medicare retirement benefits experts partner with you through the entire process, starting with product selection and analysis – which is often the trickiest part of the Medicare maze. We help you determine the plan best suited for your needs, enabling you to preserve benefits and reduce costs.

Plan Implementation, Management & Administration

Plan implementation and ongoing management is time consuming. With HealthcareConnect you get a dedicated account team of specialized roles that handle everything for you and your members. We send member mailings, host member meetings, answer eligibility and enrollment questions, and handle billing and reporting. With such a wide range of expertise dedicated to your success, from a wellness team to a billing manager, you can trust that everything will run smoothly from start to finish. Thanks to streamlined benefits implementation and management, you gain valuable time back in your day – and members experience a seamless onboarding process.

We have partnered with labor unions for over 15 years. We put the needs of your fund and retirees first, dedicating a suite of solutions for single and multi–employer health funds that enables you to see immediate savings, reduce OPEB liability, and preserve the benefits your retirees deserve.

See How

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Who We Serve

We partner with labor unions, the public sector, and commercial plan sponsors to solve challenges and create meaningful, immediate, and lasting impacts on your organization, the healthcare industry and, most importantly, retirees’ lives.

Labor Unions

Public Sector

Commercial Sector

Building Member Relationships that Matter

Your members have earned their retirement. Now let us take the stress out of managing their retiree benefits, and off your plate. From navigating a confusing bill to determining what healthcare options or resources may be available, our Advocates are here to help. Our team is compassionate, mission-driven and truly cares about helping members understand their benefits and connect to programs that can improve their health.

How we deliver value to members

Improved outcomes

More enjoyable retirement experience

Reduced administrative burden Reduced administrative burden

Traditional Plans Drain Time and Money

Each year it becomes more challenging for group plan sponsors to navigate and continue providing the high level of post–retirement medical and pharmacy benefits as in years past. Preserving health benefits for retirees is becoming increasingly unsustainable for labor unions.

Sound Familiar?

Both my plan costs and OPEB liability are increasing along with the number of my Medicare-eligible retirees

Plan sponsors are facing rising costs and concerns over post-employment benefits (OPEB) liabilities – making retiree benefits increasingly difficult to maintain, let alone enhance. An often finite budget is coupled with the need to mitigate disruption when transitioning members to Medicare plans. Needless to say, plan sponsors have a lot on their plates – and not a lot of time to manage all the moving pieces from benefits implementation to retiree support.

RetireeFirst brings decades of retiree benefits strategy and experience to the table. Our expertise and consultative approach, proven solutions and proprietary carrier relationships mean we can help you secure the most robust rates and maintain cost-effective retiree benefits. We also seamlessly transition members, handle carrier communications, and provide retirees with personalized advocacy services that meet their unique needs.

URAC Core Accredited

RetireeFirst has been awarded a full URAC Core Accreditation for our commitment to upholding federal regulatory requirements and improving business processes.
Read more.

Keeping a Pulse on the Industry

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We create a positive experience for everyone we work with, and it starts with people. Our team has deep experience in the group retiree healthcare market, and we are all personally dedicated to creating meaningful and lasting impacts for our clients and on retiree lives.

Our team works tirelessly to improve the benefits experience for retirees and plan sponsors, and it shows. We have a proven track record of establishing positive outcomes and delivering unsurpassed service. We appreciate the gravity of our work, and we show up every day ready to solve your biggest retiree benefits challenges.

Plan sponsors are facing rising costs and concerns over post-employment benefits (OPEB) liabilities – making retiree benefits increasingly difficult to maintain, let alone enhance. An often finite budget is coupled with the need to mitigate disruption when transitioning members to Medicare plans. Needless to say, plan sponsors have a lot on their plates – and not a lot of time to manage all the moving pieces from benefits implementation to retiree support.

RetireeFirst brings decades of retiree benefits strategy and experience to the table. Our expertise and consultative approach, proven solutions and proprietary carrier relationships mean we can help you secure the most robust rates and maintain cost-effective retiree benefits. We also seamlessly transition members, handle carrier communications, and provide retirees with personalized advocacy services that meet their unique needs.

Retiree benefits programs are a maze. The cost of insuring retired employees is rising fast and navigating the Medicare landscape is increasingly complex – sapping organization time and resources. Balancing risk pools and managing spending while making sure retirees are taken care of is easier said than done. But there is a better way.

Plan sponsors, employers, and their Medicare-eligible retirees need an experienced benefits partner to guide them to the right path.

Leadership Team

John P. Dulczak

Chief Executive Officer

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Gian Ricchezza

Chief Business Officer

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David Zawrotny

Chief Service Officer

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Mike Rahman

Executive Vice President & Chief Financial Officer

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Sheela Andrews, Pharm D.

Chief Product Officer

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Rick Kaplan

Chief Growth Officer

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Ketan Patel

Chief Human Resources Officer

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Michael Yoo

Chief Information Officer

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Caitlin Bailey

SVP, Client Service

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Larry Behrman

SVP, Labor Market Growth

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Theresa Bell

SVP, Member Service

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Rich Dean

SVP, Growth Operations

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What We Do

HealthcareConnect

Our end-to-end Retiree Benefit Management solution helps plan sponsors design, implement, manage, and administer group retiree healthcare benefits. We reduce costs and administrative burden for plan sponsors while significantly enhancing the benefits experience and helping improve health and wellness for members.

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TransitionFirst

We identify Medicare-eligible retirees, conduct cost-benefit analyses to determine right-fit plans, and then seamlessly transition retirees into Medicare. TransitionFirst takes the administrative burden off plan sponsors and makes Medicare migration easy for members.

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MemberFirst

Our advocacy program is our hallmark service. We’re dedicated to helping members navigate the complex retiree healthcare landscape and help troubleshoot issues with the carrier, provider office, and/or pharmacy at the member level. Our Advocates build real relationships with members. It is a world-class service model unlike anything else in the industry, and it is embedded into all our offerings.

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MemberCare Connect

Our proprietary program engages members to take ownership of their health, reduces gaps in care, and ultimately improves the health and wellness of retirees.

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See Meaningful, Lasting Impacts for You and Your Retirees

Plan Sponsors

Reduce costs and save time

Members

Improve benefits experience and health and wellness

Learn More About Our Full-Range of Services

TransitionFirst

Make Medicare migration easy for your members and remove the burden from plan sponsors.

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MemberFirst

Delight your members with first-class advocacy and benefits navigation.

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MemberCare Connect

Help your retirees take ownership of their health and improve wellness.

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A Clear Path
to Unrivaled Outcomes

Partner with Us

20-50%

Immediate bottom-line savings for group plan sponsors

90+

Net Promoter Score

100%

Client retention rate

Annual

market analysis to ensure competitive benefits and renewal rates

Save Time and Make Benefits More Sustainable

We know preserving benefits while lowering costs and improving member satisfaction is important to you. With RetireeFirst, it’s possible. You can realize immediate bottom-line savings by redesigning your group retiree health plan, without sacrificing benefits. And thanks to our MemberFirst program, retirees have access to advocates dedicated to helping them navigate the complex retiree healthcare landscape. Our highly customized approach is an invaluable resource not only to your retirees but also to you and your staff.

20-50%

Immediate bottom-line savings for group plan sponsors

20-50%

Immediate bottom-line savings for group plan sponsors

20-50%

Immediate bottom-line savings for group plan sponsors

Title, Organization 1

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About Us

Delivering cost savings, trusted partnerships, compassion, and incredible service to our clients and retirees. Learn how we got our start and where we are today.

Our Team’s Approach

We navigate the complex benefits landscape so you don’t have to – empowering you to preserve retiree benefits, improve the health and well-being of your members, and enjoy an stress-free experience. Hear how.