Navigating the world of Medicare can be challenging for retirees. Retirement Living’s Medicare Advantage Satisfaction Index by Jeff Smith recently shed light on the confusion many Medicare Advantage beneficiaries face when it comes to understanding their healthcare. At RetireeFirst, we’re committed to offering support to address these challenges, ensuring that retirees can make the most informed choices about their health and benefits.
The research found that only 44% of Medicare Advantage beneficiaries said they fully understand their plan.*
1) RetireeFirst helps our members understand and use their benefits through our advocate-based approach. In 2023, RetireeFirst Advocates handled 50,000+ calls related to plan design questions and 14,000+ calls concerning network issues.
The report found that 51% of seniors say confusion causes issues. More than half of the beneficiaries surveyed saw unexpected bills and nearly one-third (32%) delayed or avoided medical care due to confusion.*
Download “RetireeFirst’s Approach to Helping Retirees Understand Benefits” Flyer
At RetireeFirst, we’re committed to offering support to address benefits challenges, ensuring that retirees can make the most informed choices about their health and benefits. Explore our latest research by downloading the flyer.
2) RetireeFirst helps resolve billing issues for retirees leading to improved clarity and fewer instances of unexpected bills. In 2023, RetireeFirst Advocates managed 60,000+ calls dedicated to resolving billing issues and providing informative responses to billing inquiries.
45% believed there was inadequate communication and education about the benefits their plan offers.*
3) RetireeFirst Advocates truly care about helping members understand their benefits and proactively communicate with members about programs that can improve their health and wellbeing. In 2023, our team arranged over 2,000 preventative care visits. We also educated more than 13,000 retirees about preventative services, including annual wellness visits, diabetic eye exams, and breast cancer screenings.
We believe that our commitment to helping retirees understand their benefits is showcased through the significant volume of calls we handled so far this year. We’re advocates who genuinely care about the well-being of our members and are willing to go above and beyond to assist them.
Our flyer highlighting our approach is available now to download.
Download “RetireeFirst’s Approach to Helping Retirees Understand Benefits” Flyer
Source: Internal RetireeFirst data from 1/1/23–9/28/23
*www.retirementliving.com/medicare-advantage-satisfaction-index
