SVP, Client Service
Caitlin has been with RetireeFirst since our inception, and she is a founding member of our Client Service and Retiree Advocacy teams. Caitlin helped design many of the service and support functions that make RetireeFirst’s business model so appealing.
As our Senior Vice President of Client Service, Caitlin serves as an extension of each client’s benefit team, handling communications between our clients, members, and carriers to help manage all aspects of their retiree medical and pharmacy benefit programs. This includes plan enrollment, implementation, ongoing administration, and billing.
Prior to joining RetireeFirst, Caitlin was a Group Benefit Account Manager at McBee Associates, one of the nation’s largest independent consulting firms for the healthcare industry. She worked with hospitals and providers to improve their operational and financial performance. Caitlin has over 20 years of experience in dealing with Medicare, pharmacy benefits, and healthcare insurance. She is licensed in Life and Health Insurance and holds a Bachelor’s degree in Business Management.
Caitlin resides in Southern New Jersey with her husband and 2 children, and she enjoys traveling and going to the beach in her free time.