As one of our earliest employees, Theresa began her career with RetireeFirst as part of our Account Management team. Over the past decade-plus, Theresa has helped build out our industry-leading MemberFirst advocacy service model and in-house team of retiree Advocates who handle inbound and outbound calls on behalf of all retiree members to resolve issues related to healthcare benefits and to promote retiree wellness programs. She has led recruitment, training, and development of our growing team.
Theresa has also launched multiple initiatives to ensure that our retirees receive outstanding, above-and-beyond service. She is passionate about ensuring that our Advocate team helps all retiree members navigate the healthcare benefits process as seamlessly as possible, providing retirees with peace of mind and enabling them to live a healthy, happy retirement. Her work has helped grow MemberFirst into a world-class service offering that consistently generates the highest Net Promoter Scores (NPS).
Theresa has an extensive customer service background. Prior to joining RetireeFirst, she worked as a Senior Loan Coordinator in the mortgage industry, working with applicants to secure home loans. She was also an Operations Manager for the reimbursement division of a geriatric rehabilitation company.
Theresa resides in Southern New Jersey with her husband and daughter. She enjoys spending time with her friends and family, traveling and enjoying life!