Labor First presented 2016 CRM Service Elite Award

Posted:March 8, 2016


Labor First, a full-service Retiree Benefit Manager (RBM), providing customized health benefit solutions and member advocacy services to the retirees of multiemployer group benefit plans, would like to announce they have won the 2016 CRM Service Elite award presented by CRM Magazine.

The award was presented to Labor First for their ability to maintain a high level of service with a rapidly increasing client base. Thanks to the help of NewVoiceMedia and their Contactworld for Service software, Labor First was able to improve customer service efficiency tenfold. Labor First Retiree Advocates can now manage up to 500 calls a day form their more than 30 Unions across the U.S, without compromising their high standards of service.

The CRM Service Elite award is calculated based on success and ROI using customer service processes and technology. To learn more about NewVoiceMedia and the CRM Service Elite Award, please visit: NewVoiceMedia , CRM Service Elite.