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Case Studies Consultants and Brokers Labor Union
About the Client
Customer name:
Chicago Police & Fire
Location:
Chicago, Illinois
Industry:
Police and Fire
Challenge
In 2017, the City of Chicago eliminated all retiree healthcare coverage. The Chicago Fire Fighters Union – Local 2 and the Fraternal Order of Police Chicago Lodge No. 7 needed to find a solution that would provide medical coverage along with prescription drug coverage for retirees and their spouses.
“RetireeFirst’s Advocates are a shining example of exceptional service. They go above and beyond to advocate for our members, ensuring that any problems are solved, follow-ups are done, and the loop is closed. With RetireeFirst, members have a dedicated advocate on their side who always puts their best foot forward to make them shine. The value of working with RetireeFirst is clear – you get access to quality people who are committed to working on your behalf. We receive feedback all the time from our members, and it’s clear that the Advocates are making a significant impact.”
Jack Brynes, Source 1 Benefits
Solution
RetireeFirst teamed up with Jack Byrnes from Source 1 Benefits in Chicago to provide high and low Group Medicare Advantage (Medical & Rx) plans for all Retired Medicare Eligible Members and Spouses of the group. The high plan benefit was designed to mimic the in-force plan design and was offered at a comparable monthly premium to the Members’ existing monthly cost-share contribution. Through various enrollment methods, including face-to-face, phone, mail-in, and online, a total of 6,500 participants were enrolled in the plans.
Post-enrollment satisfaction surveys were conducted and received feedback from 70% of the population, resulting in an overall satisfaction rating of 9.9 out of 10. These numbers showcase the success and positive impact that RetireeFirst and Source 1 Benefits had on providing quality healthcare options to this large group.
Member Choice with Plan Options
Members had a choice of both high and low Group Medicare Advantage (Medical & Rx) plans. The high plan benefit was designed to mimic the inforce plan design and was offered at a comparable monthly premium.
6.5k Enrollments with Seamless Transition
Through various enrollment methods, including face-to-face, phone, mail-in, and online, a total of 6,500 participants were enrolled in the plans.
Highly Satisfied Members
The post-enrollment satisfaction member survey numbers showed a high level of satisfaction with the overall rating of 9.9 out of 10. The client was pleased with the results and the positive impact on its members
