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Case Studies Public Sector
About the Client
Customer name:
City of Grapevine
Location:
Grapevine, Texas
Industry:
Government
Challenge
Administering retiree healthcare benefits is an extremely time-intensive, ongoing process. Grapevine staff needed a partner that could handle all administrative tasks and provide superior member service, including enrollment implementation, issue resolution, and plan education.
The City of Grapevine was challenged by the significant labor hours and associated costs devoted to administering healthcare benefits for approximately 200 retired employees.
“Being able to pass benefit administration to RetireeFirst has been a huge help. They do patient advocacy, they educate the retirees, they do outreach, which is huge. They are there to support the retirees. I didn’t really have to lift a finger. I would highly recommend working with RetireeFirst.”
Rachel Gent, Benefits Manager, City of Grapevine
Solution
Upon the recommendation of its benefits broker, the City of Grapevine selected RetireeFirst’s Retiree Benefit Management to transition its retirees from a Medicare Supplement plan to a Medicare Advantage plan. Additionally, the City utilized RetireeFirst’s Retiree Advocacy Services for member communications, advocacy, and plan education.
RetireeFirst reviewed plan options and an implementation timeline with City representatives. Upon finalization, City staff sent letters to members explaining RetireeFirst’s critical role in implementing the plan, educating members, and serving as the sole caregiving point of contact for questions and issues.
Results
By handling member communications, enrollment, advocacy, and education, RetireeFirst removed a significant administrative workload off City of Grapevine staff, freeing them to focus on additional priorities.
The City’s retirees experienced a superior level of service and communication from the RetireeFirst team. RetireeFirst Advocates provided personalized member support and proactive, same-day resolution of issues that arose. Members commented on how happy they were with the dedicated service and how much knowledge they gained about all components of their Medicare plan.
