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Case Studies Public Sector
About the Client
Industry:
Education
Challenge
Supporting nearly 300 retirees, the University offers one of higher education’s most comprehensive retiree benefits packages for its faculty and staff. Previously, the University relied on its insurance carrier to field questions from retirees about their benefits. However, there were some issues with the carrier’s ability to do so, and retirees began contacting the University’s HR team.
The HR team was not equipped to answer intricate Medicare plan questions, and the influx of calls led to a significant administrative workload for HR staff. Additionally, the lack of answers and issue resolution for members led to their frustration and angst, as they couldn’t properly navigate their well-earned benefit plans.
“RetireeFirst Advocates speak to retirees in a professional and empathetic matter, understanding that our retirees might not have the knowledge of the plan design”
University’s Benefit Consultant
Solution
To help see this transition through and fully support the University’s retirees, the school turned to RetireeFirst’s end-to-end Retiree Benefit Management solution, with a world-class advocacy program dedicated to helping members navigate the complex Medicare benefits landscape.
To begin the process, RetireeFirst met with University faculty, staff, and the HR team to assess their specific needs. The RetireeFirst team then conducted a market analysis to develop multiple prescription drug plan options that would optimize the University’s spend without sacrificing its retirees’ benefits.
Significantly reduced the administrative workload for the University’s HR department
Expanded coverage of the University’s retiree prescription benefit, while aiding in reducing costs
Delivered increased retiree satisfaction
