City of Fall River

Member Advocacy Center

Welcome to the RetireeFirst Member Advocacy page for the city of Fall River

If you have any questions or need assistance including items such as card replacements,
formulary questions, mail order assistance, pharmacy issues or any other overall plan items,
please call RetireeFirst.

15083009697 (TTY 711)

or 18558355847 (TTY 711)

Who is RetireeFirst?
Retiree First is a Retiree Benefits Administrator & Advocacy Company that specializes solely in
retiree healthcare. Our dedicated Retiree Advocates are here to not only assist retirees with
enrollment, but to provide ongoing retiree support with the City of Fall River Medicare Retiree
Prescription Drug plan.

Direct Carrier (Humana) Website Link:
The following link will take you directly to Humana’s
website where you can create a member profile and login
to your personal portal for items such as claim review,
evidence of coverage, specific plan information and digital
copies of ID card: